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During this period of COVID-19 Pandemic please be aware of the following additional conditions of stay:
- You are required to respect the Social Distancing measures in place at the property, markers are in the reception area at 1.5m from the reception desk – please do not pass this mark while staff are in attendance at workstations. Staff members will step away from the workstation while guests are at the reception desk.
- Hand Sanitiser is provided in the reception area for the use of all guests.
- Additional specialized cleaning services and charges are applied to all self-isolation reservations without exception and charged in full upon arrival.
- The Rooftop Pool, Cardio Room & BBQ Area's have been re-opened for guest use - please note Social Distancing measures must be observed and bookings are required for use of the bbq facilities.
- We encourage all guests to download the COVIDSAFE app prior to travelling.
- Please ensure to provide contact telephone number and email address for confirmation of arrival time and to be advised of the social distancing and COVID safe travel initiatives in place at the hotel.
Self-Isolation Guest Policy
Alex Perry Hotel & Apartments remain open and trading and is here to assist if you are required to self-isolate for any length of time.
During your stay, we ask all guests to follow the latest recommendations from the Australian Government Department of Health’s website with regards to self-isolation within hotels: www.health.gov.au
Whilst in isolation at the hotel, we have implemented additional safety policies that you will be required to follow:
We have implemented additional safety procedures that are designed to make your stay comfortable and to have the confidence during your time with us that our guests and our hotel team are safe.
The guest services team are available 24/7 via 07 3124 7000, email@example.com or by dialling 1 on your in-room telephone after arrival.
Should you wish to pre-pay your accommodation you are able to do so via our contactless payment gateway. Payments processed on this page will be reconciled each standard business weekday. Please ensure payments are processed at least 48 hours prior to your reservation arrival date.
A tax receipt will be emailed through for all reservations that both remittance advice and cleared payment has been received for.
Conditions of Reservations & Stays Continued
By booking accommodation with Alex Perry Hotel & Apartments you agree to the following terms and conditions; Please be aware any breaches of hotel terms and conditions will result in eviction without refund and any future reservations will not be honoured. By checking into the hotel you confirm that your liability for the hotel room account and any associated charges is not waived and agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part of the full amount of the charges and for the behaviour of all registered guests.
Third-Party Products & Services
Alex Perry Hotel & Apartments sometimes include third party products or services in special packages and Alex Perry Hotel & Apartments is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third-party providers following the acceptance of a booking by them. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties. Alex Perry Hotel & Apartments does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third-party provider.
Alex Perry Hotel & Apartments is a 100% Non-Smoking Property.
Smoking, E-Cigarettes & Vaping of any kind are not permitted in rooms, on balconies, in corridors, of the rooftop recreation level nor any other location within the hotel building. Any reservation/guest identified to be smoking or vaping (including e-cigarettes) in any form on the premises, including in hotel room/s, balcony/s, corridor, carpark or rooftop area will be charged a minimum $200 cleaning fee and be removed from the property without refund and future reservations will not be accepted.
Should a Fire Alarm which is attended by the Queensland Fire Service occur as a result of any action or negligence on part of a guest, any and all associated costs will be passed on and charged to the guest reservation responsible for the false call out.
In order to cater to cyclists we have provided 36 purpose build bike racks on level 2 and 3 of our secure carpark, you will need to supply your own securing lock if required. Bicycles are not permitted in public areas, lifts or apartments and bicycle cleats are to be removed prior to walking through any part of the hotel.
Post Departure Credit Card charges
The apartment in which you are staying has been equipped with all the standard requirements to make your stay comfortable. There are also a number of premium luxury items not normally found in a hotel room or apartment; these are supplied for your use while staying at Alex Perry Hotel and Apartments. The registered occupier/s of the apartment is liable for any item that is broken, damaged or permanently removed from the apartment. In the event of damage or misuse of the apartment which results in rectification works, increased cleaning or replacement of missing items, discovered post departure, Alex Perry Hotel & Apartments reserve the right to charge the credit card provided on arrival to recover all associated costs.
No Gathering / Zero Tolerance No Party Policy
For the comfort and consideration of all our guests, please note that we have a strict No-Party Policy. We appreciate the value of our guests' privacy and security, as such access above the ground floor is restricted to registered hotel guests and residents. The hotel and hotel facilities are for the use of registered guests only; unless alternative arrangements have been authorised and confirmed in writing by the hotel General Manager. In the event this policy is not adhered to, your reservation will be cancelled without refund and you will be removed from the property.
The maximum number of guests to be registered and accommodated in your apartment at any one time is as follows:
Studio: 2 adults
1 bedroom apartment: 2 adults
1 bedroom executive: 2 adults
2 bedroom apartment: 4 adults
2 bedroom executive: 4 adults
Property Reservation, Amendment & Cancellation Policy
Please be aware of the cancellation policy that applies to the applicable accommodation offer booked.
Standard/Flexible rate reservations:
Cancellations received after 3 pm local hotel time the day prior to arrival will incur a cancellation fee equal in value to the amount of the 1st-night accommodation charge.
Change of Dates for standard/flexible rate reservations:
Booking dates can be altered subject to availability without penalty in accordance with the cancellation policy. Accommodation tariffs will be adjusted accordingly.
Full payment is processed at the time of reservation. No cancellations, amendments, changes or refunds are accepted on these reservations.
No Show reservations:
Will be charged the first-night accommodation charge. No Show Reservations will have any remaining nights booked cancelled.
Non-Guaranteed Reservations (Bookings made without credit card guarantee):
Reservations are held only until 4 pm on the day of arrival, reservations are auto released and cancelled at this time. If arrival is planned after 4 pm local hotel time; please contact the property or request a call to confirm your credit card details to guarantee the reservation for arrival after 4 pm.
Cancellations received within 7 days of the scheduled arrival date will incur a cancellation fee equal in value to the amount of the first 3 nights accommodation charge. Includes 2 Housekeeping Services per week only. Housekeeping on weekdays only.
No Cancellations or amendments. All cancellations incur a fee equal in value to the first night's charge. Stay Pay Promotions (which include a free night) do not include any Housekeeping services on Weekends or Public Holidays or complimentary stay days.
Confidential offer. commences 1 Jan-31 DEC 2020. Must enter current work industry email at the time of booking. Failure to do so will result in the booking being automatically cancelled. Offer valid on select room types only and subject to availability. Not valid in conjunction with any other offer. Housekeeping service every 3rd day only. No housekeeping on Weekends or Public Holidays. No complimentary upgrades or special requests. Offer strictly valid for travel industry employees as identified by the hotel, this offer cannot be extended to family, friends, clients or other companies. Valid Industry ID or applicable business card/current payslip is required for check-in. Failure to provide outlined proof of industry employment will result in rates reverting to the Best flexible Rate of the day or cancelled. The hotel reserves the right to stop sell any industry partner not adhering to the conditions of the offer or stay.
You agree that regardless of your length of stay, booking process used or nightly rate booked there is no tenancy or other proprietary rights created under any laws.
The hotel refund policy is directly related to the applicable cancellation policy of your reservation:
NO TOUCH, NO FUSS CHECKOUT
For both your convenience to reduce your 1 to 1 contact period during your travels, providing peace of mind during this current period:
SOCIAL MEDIA TERMS AND CONDITIONS
If you post a video, photo, GIF or any content on Facebook and Instagram including #alexperryhotelandapartments (official hashtag) #alexperryhotel #alexperryapartments #alexperryfortitudevalley or @alexperryhotelandapartments, or tag Alex Perry Hotel & Apartments then you are granting Alex Perry Hotel & Apartments (ABN 69 603 481 223) a non-exclusive, royalty-free , worldwide, revocable, non-transferable, perpetual licence to use, modify, delete from, add to, publicly display and reproduce your content including without limitation, in any online media formats and through any social media channels, pages or accounts.
Alex Perry Hotel & Apartments does not claim any ownership rights in content that are tagged with #alexperryhotelandapartments #alexperryhotel #alexperryapartments #alexperryfortitudevalley or @alexperryhotelandapartments.
You are able to revoke this licence at any time by contacting Alex Perry Hotel & Apartments in writing at firstname.lastname@example.org and informing us you no longer wish us to use your photo, video, GIF or other content.
We encourage our social media community to engage with us and welcome feedback whether that be construction or positive. We will endeavour to respond to questions or comments in a timely manner, however, will remove any commentary that do not adhere to guidelines: